Data Deletion & Account Removal

Both our direct customers (agency account-holders) and the owners of a connected social account can request deletion of their data. The deletion right is available to anyone who can access the app. If you are an end user whose account was connected by one of our customers, you can contact us directly or ask that customer; we will route and assist with the request as needed.

There are two ways to request deletion:

• In-app — disconnect a social account to revoke and erase the OAuth tokens we store for it, or close your account from your account settings to remove your account data.
• By email — send a deletion request to privacy@skedcast.com from the email associated with your account, telling us what you want deleted (your whole account, or a specific connected account and its data).

To protect your data, we verify the identity of the requester before we act. Disconnecting a connected social account inside SkedCast immediately revokes and erases the stored OAuth tokens for that account.

You can also revoke SkedCast’s access from the platform’s own settings. For Google/YouTube, visit myaccount.google.com/permissions and remove SkedCast. Most other platforms offer a “connected apps” or “authorized apps” setting where you can revoke access. When access is revoked at the platform, we stop using it and delete the associated stored data on the timelines below.

We acknowledge deletion requests promptly and complete verified requests within 30 days overall. Some platforms require faster or specific handling, which we honor:

• X (Twitter) — stored X content is deleted or updated within 24 hours of deletion or modification on X, or of your request.
• Google / YouTube — on a deletion request we delete the authorized YouTube data promptly; on revocation through your Google security settings we delete related YouTube API data within the periods Google requires.
• LinkedIn — we delete all stored LinkedIn content and tokens immediately on your request or when your account is closed or our access ends.
• Meta & TikTok — we delete the relevant Platform Data on request and on disconnection or termination.
• Pinterest, Bluesky & Telegram — stored tokens and identifiers are erased on disconnection or on a deletion request.

Some derived copies (such as encrypted backups) are purged on their normal rotation shortly after the request is fulfilled.

On a verified deletion request, we remove:

• Your account profile and the records of your agency, clients, and connected accounts.
• Stored OAuth access and refresh tokens for the affected connected accounts (revoked with the platform and erased from our encrypted token vault).
• Platform-derived data we hold for the affected accounts — the account/channel identifiers, creator info, and any cached platform content tied to those connections.
• Your posts, post variants, scheduled targets, and the associated media stored in our object storage.
• Queued jobs and cached data tied to the deleted records.

This satisfies the deletion and revocation requirements of the platforms we integrate with — including Meta’s requirement to give users a way to request deletion, Google’s YouTube API data-deletion obligations, X’s 24-hour content-sync rule, LinkedIn’s delete-on-request/closure rule, and TikTok’s deletion requirements.

We may retain a limited set of data where the law requires it or to protect legitimate interests, for example:

• Billing, transaction, and tax records required by law (your billing identifiers may be anonymized where retention is not required).
• Limited security and audit logs needed to detect and investigate abuse, retained for a bounded period.
• Records we must keep to comply with a legal obligation or to establish, exercise, or defend legal claims.

Retained data is minimized, access-controlled, and deleted once it is no longer required.

Deletion is part of the broader rights described in our Privacy Policy, how we handle each platform’s data is summarized on our Platform API Data Use & Compliance page, and processing on a customer’s behalf is governed by our Data Processing Addendum. For any deletion question or to follow up on a request, contact privacy@skedcast.com.